This report proposes a web-based commercial benchmarking service that would provide:
- a mechanism by which construction firms can measure the performance resulting from their ICT use compared to that achieved by similar firms
- case studies of best performance.
The report describes available survey techniques and benchmarking concepts suitable for establishing performance improvements resulting from ICT use and evaluates them for accuracy of output, value for money and ease of implementation. The report identifies how a web-based benchmarking tool could be used in other research activities and how it could be used to benchmark performance in the Australian construction industry in terms of a range of key performance indicators in addition to ICT use. The report demonstrated how this would enable individual organisations and the industry at large to monitor performance improvements over time, compare themselves with competitors and supply chain partners, and access information relevant to their own performance.
The report includes a Pilot Survey Module for organisational ICT use and a benchmarking literature review.